Frequently Asked Questions
How long does it take to make my shoes?
The wait time is approximately 4 to 6 weeks until you receive your shoes. Once we have sent your shoes, you will receive tracking information from the Royal Mail.
My feet are non-standard, can you help?
Our shoes are made in half-sizes and 3 width fittings, which allows us to cater for a wide range of feet. In some cases we can make a custom order, which is anything outside standard sizes or material combinations. This is often the case with customers who have bunions, inserts, extra-wide feet etc. Although we can sometimes make shoes to fit, we are not bespoke or orthopaedic shoemakers. All custom orders are non-refundable.
Do you make barefoot shoes?
No. We can make our style shoes (which have a small toe-lift) with zero-drop soles, but we cannot meet expectations of ‘barefoot’ shoes regarding look and feel.
Can I design my own shoes?
We want you to have a pair of Green Shoes to match your taste and style, so there is flexibility in our designs to choose the colour and sole type for you. If you would like a style, colour or sole combination outside of our standard offering, this can be arranged by email at firstname.lastname@example.org, but your shoes will be classed as a custom order. All custom orders are non-refundable.
Do you make vegan shoes?
For now, we have discontinued our vegan range due to supply issues, however we can resole existing vegan footwear.
Do Green Shoes have arch support?
The footbeds of our shoes are flat with no arch support. However, our soft soles do compress over time offering support, or you can try a cushioning insole.
When resoling, can I opt for a different sole type to that already on my shoes?
Yes, when you resole your shoes, you have the option to try a different sole type.
Can I order from overseas?
We can send shoes overseas, but, due to international custom laws, international orders may incur additional charges and the buyer is responsible for any charges applied to the package at customs. All overseas purchases are non-refundable and non-returnable.