Returns Policy and Conditions of Business

• Once we have received your order and measurements we will contact you to advise on delivery times (UK generally 21-28 days) and confirm costs.
• Orders cannot be accepted without full payment.
• The customer is responsible for the accuracy of the measurements provided.
• Please try shoes on indoors and with socks.
• Footwear ordered in any of our standard sizes and colours may be returned for an alternative size/ width fitting or a full refund (excluding post and packaging costs) provided they are returned unused and undamaged within 14 days of receipt.

• If we do not think that we can accommodate your requirements with a standard size we will inform you before accepting your order and a Special Order can be arranged where possible.
• A quote for the cost of any Special Order would be given at this point, and full payment can be made or the order cancelled if you prefer.
• We reserve the right to cancel any order if we feel that the specific requirements of the order cannot be fulfilled.
• Footwear which constitutes a Special Order (anything which has been specially altered to your individual requirements so that it cannot be considered a standard item for resale) may not be returned.

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